SHIPPING & REFUNDS

SHIPPING POLICY

Victoria Falls Gin utilizes third-party shipping companies to manage the delivery of your gin. In South Africa, we work with Fastway Courier and for International Deliveries, we work with DHL. 

Once you have confirmed your address and paid for your order you will receive a shipment confirmation. We do not have direct access to our shipping partners' backend system. Please use your confirmation number to track your parcel.

 

Please notify us of any delays or inconsistencies. We want you to receive your gin as quickly as possible! 

REFUND POLICY

REFUND POLICY

 

1.         INTRODUCTION

1.1 BECAUSE WE WANT YOU TO BE HAPPY WITH YOUR PURCHASE, WE WILL HANDLE ANY RETURNS, BY YOU ARISING OUT OF OR IN CONNECTION WITH THE PURCHASE BY YOU OF GOODS FROM US AND OUR RETAIL PARTNER ON BEHALF OF THE RETAIL PARTNER ACCORDING TO VICTORIA FALLS GIN’S OWN RETURNS POLICY SET OUT BELOW. 

 

1.2 THIS POLICY APPLIES TO GOODS BOUGHT VIA THE WEBSITE. NOTHING IN THIS POLICY IS INTENDED TO LIMIT YOUR STATUTORY RIGHTS IN ANY WAY. 

 

1.3 TERMS, WORDS AND EXPRESSIONS CONTAINED IN THIS RETURNS POLICY SHALL HAVE THE MEANING GIVEN TO THEM IN THE AGREEMENT WHICH THIS RETURNS POLICY FORMS PART OF.

 

2.         UNWANTED GOODS

2.1 YOU MAY RETURN UNWANTED GOODS TO US, PROVIDED: 

2.1.1.IT IS UNDAMAGED AND UNUSED WITH THE ORIGINAL LABELS AND STICKERS ARE STILL ATTACHED;

2.1.2.IT IS IN THE ORIGINAL PACKAGING, WHICH MUST BE UNDAMAGED AND IN ITS ORIGINAL CONDITION WITH ALL SEALS STILL INTACT (IF APPLICABLE);

2.1.3.IT IS NOT MISSING ANY ACCESSORIES OR PARTS (IF APPLICABLE); AND 

2.1.4.YOU HAVE LOGGED YOUR RETURN WITHIN 7 DAYS OF DELIVERY, WHEREAFTER YOU MAY ONLY RETURN A GOOD IF IT IS DEFECTIVE. 

2.2 IF YOU RETURN GOODS ON THE BASIS THAT THEY ARE UNWANTED IN TERMS OF THE RETURNS POLICY SET OUT HEREIN YOU WILL BE RESPONSIBLE TO PAY US A COLLECTION FEE AND RESTOCKING FEE. THIS FEE WILL BE CHARGED TO YOUR ACCOUNT AND PAYABLE USING YOUR PAYMENT INFORMATION BY BEING DEDUCTED FROM ANY PAYMENT MADE PRIOR TO REFUND. 

 

3.         GOODS DAMAGED UPON DELIVERY

3.1 SHOULD ANY GOODS BE DAMAGED AT THE TIME OF THE DELIVERY, PLEASE NOTIFY US AS SOON AS POSSIBLE BY EMAIL TO (cheers@thevictoriafallsgin.com). 

3.2 WE WILL ARRANGE TO COLLECT THE DAMAGED GOODS FROM YOU AT NO CHARGE. ONCE WE HAVE INSPECTED THE GOODS AND VALIDATED YOUR RETURN, WE WILL, AT YOUR CHOICE, REPLACE THE DAMAGED GOODS OR REFUND YOU FOR THE VALUE OF THE DAMAGED GOODS. 

 

4.         DEFECTIVE GOODS

4.1 WE DO OUR BEST TO ENSURE THE GOODS WE DELIVER TO YOU ARE OF A HIGH QUALITY, AND IN GOOD WORKING ORDER WITHOUT DEFECTS. 

4.2 DEFECTS ARE CLASSIFIED AS A MATERIAL IMPERFECTION IN THE MANUFACTURE OF GOODS OR ANY CHARACTERISTIC OF GOODS, WHICH MAKES THE GOODS LESS ACCEPTABLE THAN ONE WOULD REASONABLY BE ENTITLED TO EXPECT IN THE CIRCUMSTANCES. 

4.3 IT IS IMPORTANT TO NOTE THAT VICTORIA FALLS GIN IS UNDER NO LEGISLATIVE OBLIGATION TO PROVIDE YOU WITH A CREDIT, REPAIR / REPLACEMENT, AS YOUR REMEDY LIES WITH THE OUR PARTNER RETAILER OR MANUFACTURER. HOWEVER, SINCE WE WANT YOUR EXPERIENCE TO BE AS GOOD AS POSSIBLE. ACCORDINGLY, AT OUR DISCRETION, WE WILL ARRANGE THE COLLECTION OF THE DEFECTIVE GOODS, REPAIR / REPLACEMENTS, AND REFUND YOU FOR THE VALUE OF THOSE GOODS.